Return and Exchange Policy
At Batex, we want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, we offer hassle-free returns and exchanges within [number of days] days of receiving your order.
Returns:
- To initiate a return, please contact our customer service team at [customer service email/phone number] within [number of days] days of receiving your order.
- Items must be returned unused, unwashed, and in their original packaging with all tags attached.
- Once your return is approved, you will be provided with instructions for returning the item(s).
- Please note that shipping costs for returns are the responsibility of the customer unless the return is due to a defective or incorrect item.
Exchanges:
- If you would like to exchange an item for a different size, color, or style, please contact our customer service team at [customer service email/phone number].
- Exchanges are subject to availability. If the desired item is out of stock, a refund or store credit may be offered instead.
- Similar to returns, shipping costs for exchanges are the responsibility of the customer unless the exchange is due to a defective or incorrect item.
Refunds:
- Once your return is received and inspected, we will process the refund to the original payment method used for the purchase.
- Please allow [number of days] business days for the refund to appear in your account, depending on your bank or credit card issuer.
Additional Information:
- Customized or personalized items are not eligible for return or exchange unless they are defective or damaged upon receipt.
- We reserve the right to refuse returns that do not meet our return policy criteria.
If you have any questions or need further assistance, please don’t hesitate to contact our customer service team. We’re here to help!